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Business Communication in the United States - "Time is Money"
- 1. TIME IS MONEY Understanding Business in the United States of America
- 2. The American Dream ? Americans believe that every individual can succeed and prosper by working hard ? Strong work ethic ? Merit based system ? Achievement focus ? Positive outlook towards the future
- 3. Repercussions of US Work Life ? Long work hours ? Frequent overtime ? Clear distinction between management and subordinates
- 4. Valued Traits ? Individual initiative ? Personal achievement ? Competence ? Professionalism ? Accountability
- 5. ? As a result, superiors are only consulted when absolutely needed ? There is a degree of autonomy provided to work ? Competitive work ethic
- 6. Informality ? Titles are used very rarely ? Quick to get to a first name basis ? Not intended to disrespect Greetings and farewells are usually short, informal and friendly. Students may greet each other with "hi", "how are you"? and "what's up"? The farewell can be as brief as: "See you", "take it easy", or, "come by some time" (although they generally don't really mean it). Friendships are also casual, as Americans seem to easily develop and end friendships.
- 7. Direct & Assertive Try to work out their differences without a mediator Short and to the point People are invited to challenge their viewpoints Can be interpreted by foreigners as rude
- 8. Direct & Assertive Conflicts are dealt with openly. Americans will not hesitate to say ¡°no¡± or criticize others in public. If silent moments arise in conversations, Americans are rather uncomfortable and often feel compelled to quickly fill the gaps. Can cause problems with people from cultures in which business is build on personal bonds, where conflict is handled indirectly and where ¡°saving face¡± is important.
- 9. Typical phrases are ¡°let¡¯s get to the point¡± and ¡°what¡¯s the bottom line¡±. There is more importance attached to what is said than how it is said.
- 10. Privacy ? Because U.S. culture is rather informal, it is sometimes difficult to ascertain the boundaries. ? Stiff, uncomfortable body language is one way to tell when privacy boundaries have been crossed. ? Examples of questions that violate the privacy rule are: ? How old are you? ? How much money do you make? ? How much do you weigh?
- 11. Importance of Time Americans consider ¡°time is money¡± Punctuality is an essential part of US business Meetings start on the dot Meetings are expected to remain uninterrupted Lateness is considered disrespectful or rude
- 12. If you really want to annoy your American business partner, either be late for a meeting without calling in, or sit down and talk as if you have nothing else to do for the rest of the day.
- 13. Meetings ? Start with a firm handshake ? Maintain direct eye contact ? During the initial introduction, address colleagues with their respective titles and their last names ? Participate in small talk ? Controversial subjects such as religion or politics should be avoided
- 14. Meetings ? Exchange business cards if you wish to contact them at a later date ? Respect privacy and personal space ? Stand atleast 18 inches apart
- 15. Business Language Sports (e.g. touch base, ballpark figure, game plan, home run) Military (e.g. rally the troops)
- 16. Business Language Less formal than most other countries Depends on the individual Simple phrases like ¡°how do you do?¡± or ¡°let¡¯s keep in touch¡±
- 17. Varies by geographic region, day of the week and industry. More informal than most other countries Executives usually dress formally.
- 18. Business Attire ? ¡®Casual Friday¡¯ is common in many companies. Tech companies often wear casual clothes every day. ? For an initial meeting, dressing conservatively is always in good taste. Women can wear business suits or dresses. Men should wear a business suit unless you know the
- 19. Business Entertaining ? Business breakfasts are common. ? Business lunches are common and may last two hours. ? The person extending the invitation usually pays. ? Business is usually not discussed until everyone has ordered their meal. ? Socialising occurs more often after business is concluded. Business entertaining is not to develop a personal relationship.
- 20. Business Entertaining ? Business entertaining is as varied as the country. It can be in the form of cocktail parties, golf games, barbecues, formal or casual dinners. ? Do not take a sip of your drink until the host makes the first toast. ? If you are hosting the meal, make payment arrangements in order to avoid haggling over the check. ? Spouses may be included in business dinners. ? If the host offers a toast to you, be sure to reciprocate later in the meal.
- 21. Taboos ? The two main subjects that Americans agree not to discuss much in polite conversation are 1: politics and 2: religion. ? Avoid criticizing the US, US culture, Americans in general or US policy, unless they have recently invaded your country. ? However, there is also a great diversity in their view of themselves; therefore do not expect them all to respond in the same way.
- 22. La Fin El Fin Das Ende Fine ½K¤ï¤ê ½áÊø ????????? Finem The End