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Lahore, Pakistan Pakistan

Head of Workforce Management at Digital Globe Services

Human Resources / Recruitment

Having extensive experience of BPO and Telecom industry. A seasoned contact center management professional having proven track record of successful operations with major focus on Resource Planning, Reporting, Performance Analytics, Budgeting, Forecasting, Scheduling & Cost to Serve Analysis Complete understanding of support systems like Salesforce, Jira, AVAYA, COGNOS, CMS, ZRG, Injixo & Witness WFMS have enabled me to work at a high level in multinational companies and I have proven my skills in the toughest of environments. Career Objective Specialties: • Resource Planning & Optimization • Strategic Planning • Budgeting and Forecasting • Profit n Loss Management • Cost to Serve Anal...