QFD is a design planning process that focuses on customer requirements. It works to deploy the voice of the customer throughout the organization by identifying customer requirements, technical requirements to meet those customer needs, product requirements, process requirements, and control requirements. This ensures that the customer is considered at each stage of development and production.
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What is QFD
1. What is QFD?
Quality Function Deployment is a design
planning process driven by customer
requirements.
1. QFD deploys The Voice of the Customer
throughout the organization.