EXPERIENCE
IBM, 06/99 to present
Advisory Technical Resolution Specialist
Bluemix AIM services support, focusing on MQ Light and Internet of Things (IoT)
Technical support of WebSphere MQ on multiple OS including: AIX, HPUX, Linux, Solaris, Windows, HP Nonstop
Monitoring, maintenance, and customization of Websphere MQ
Authored blog posts for developerworks website
Co-authored several Redbooks publications on MQ, MQTT, IOT and MessageSight
Provided 24*7 support rotation with other team members
Prepared scripts for installation of MQ upgrades and fixpack applications. Deployed Qpasa software
Provided technical assistance and training for support group; created detailed installati...
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