Seasoned, detail-oriented, and process-driven Technical Service Manager with ~10 Years of successful experience in Remote infrastructure management with ~3 years of experience in Client Management, Customer Service, Delivery Processes, Talent acquisition and retention, Project Management, Transition and Transformation Management, and Quality Improvement.
Currently leading team which is generating ~250000 AUD monthly revenue.
Experienced in managing global customers that includes gather new requirement, complete all project and change within agreed timeframe, present milestone report to SDM, CSM, and Onshore management team.
Experience in managing BAU Operation and Project Management ...