Festival Logistics: What You Don’t Know Can Hurt You
Logistics are more important than festival organizers might imagine. What producers need to know is that a poor experience with operations and logistics can completely negate all of the positive experiences fans have at a show. Learn to master your logistics and you’ll improve your fans journey before, during and after the festival. As Head of Ticketing for two Montreal-based festivals, Piknic ?lectronik and Igloofest, Nicholas Vincent is a master of logistics. Managing operations, security and access control for 10,000 people is never easy. But for Nicholas Vincent and his crew at Igloofest, it’s made even harder because their festival is held in subzero temperatures. For them, making logistical mistakes could be downright dangerous. Learn how Nick and his team approach the challenge by applying the smart use of logistics to their operations. In this webinar, you’ll learn: How proper planning can help you avoid problems before they occur What it takes to ensure your team is ready to execute according to plan How live data can help you make smart adjustments on-the-fly
Festival Logistics: What You Don’t Know Can Hurt You
- 1. Festival Logistics: What You ? Don’t Know Can Hurt You NICHOLAS VINCENT | MAY 2017
- 2. 2 NICHOLAS VINCENT Head of Sales & Ticketing for Piknic Electronik & Igloofest Began career in promotions/box office customer service at 16 years old Passion: LIVE EVENTS INDUSTRY Worked with: -New City Gas -Beach Club -Red Bull Music Academy PRESENTER:
- 3. 3 FYRE FESTIVAL MOST IMPORTANT LESSON: NEVER OVERLOOK OPERATIONS AND LOGISTICS
- 4. 4 PIKNIC ELECTRONIK MONTREAL Annual electronic music festival & production company Based in Montreal, Canada Expanded to Barcelona, Lisbon, Dubai, Melbourne and Santiago—and growing Held all weekends of summer Average attendance: 5,000 per event Total attendance in a year: 100,000+
- 5. 5 IGLOOFEST Annual electronic music festival in Montreal, Canada Up to 10,000 people per event Held during WINTER in subzero temperatures One of the most challenging festival environments on Earth
- 7. 7 #1 GOAL: CREATE THE BEST FAN EXPERIENCE. HOW DO YOU DO IT ?
- 8. 8 PLANNING Proper planning helps avoid problems before they occur—and gives you more time to react.
- 9. 9 PROPER PLANNING? 95% the job is PLANNING CHRONOLOGICAL thinking Think as a CONSUMER Pay attention to DETAILS Hire a fantastic STAFF TRAINING & company values Provide the right TOOLS Review with your TEAM
- 10. 10 What does it take to ensure your TEAM is ready to execute according to plan? THIS is not a one man show! EXECUTION
- 11. 11 EXECUTION: COMMUNICATION Communication tools: Messaging (Slack) Contact Cards Site Map Walkie Talkie
- 12. 12 ANALYZING LIVE DATA Knowledge is Power Knowing HOW to use your technology Understanding the DATA you are looking for Analyzing the DATA that you NEED
- 13. 13 DATA ON THE GO 1. Mobile friendly = Access anywhere 2. Quick sharing = Accelerated communication 3. Quick decision making = Mobilizing staff 4. Adjusting staff & expenses = Making event profitable
- 14. 14 SUMMARY #1 GOAL is to deliver the best FAN EXPERIENCE possible EMPOWER your STAFF through training and information LEVERAGE TECHNOLOGY to make quick adjustments
- 15. Any Questions? FESTIVAL LOGISTICS | MAY 17
- 16. THANKS! FESTIVAL LOGISTICS | MAY 17