Solutions-focused professional with 6+ years experience providing rapid and client focused technical support to 1000+ users. Leverages technical expertise on hardware setup/configuration to provide exceptional user support and resolve critical operational issues with a proven ability to master new tools and technologies quickly. Demonstrated capacity to identify root causes and direct users to lasting resolutions. Known for creating and implementing training that expands team member capabilities and instructs users on system utilization/improvement. Adopt at articulating complex technical concepts to users of varying technical understanding. Outstanding interpersonal strengths illustrated...
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