Extensive experience on SAP CRM functional Modules as a key member of the team.
Implemented 3 complete life cycles in SAP CRM and also supported post implementation activities.
Hands-on experience in CRM Service management, IC WebClient and CRM 2007 WebClient User Interface Unified.
Exposure to design, configuration and customization of the CRM Service Logistics and Controlling Integration with the ECC system.
Configuration experience in Navigation Bar, Business Roles, Account Identification, Individual Object, Multi-Level Categorization, Transaction launcher, Agent Inbox, and Intent Driven Interaction.
Experience in UI Config Tool, Field Service, ASAP methodology, CRM Implementation via...
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