• Experienced IT professional with over 8 years in the utility industry with specific experience in customer service (CIS), Advanced Metering Infrastructure (AMI), Meter data Management (MDM) and Project management
• Subject matter expert and consultant to business on Smart Grid, customer service and leveraging AMI/MDM across different business units.
• Designed solutions for Revenue protection, Prepaid metering, Voltage monitoring, transformer loading utilizing AMI data.
• Direct experience in integration of AMI, MDM and demand response (DR) systems and solutions as well as the associated business process redesign required to ensure their effective use.