* More than 5 years of work experience in the Call Center, Education and Public Relations Industry, including all areas of training, product and/or service development and support, and sales and marketing
* Combination of expertise in Customer Service and Technical Support
* Comprehensive knowledge of Computer and Network Hardware and Software Troubleshooting (Microsoft Windows OS: 98 to Vista)
* Skilled and experienced in Network Connections, Computer Hardware and Software troubleshooting, Customer Relations, Delivery and Tracking, and Financial Accounts
* Efficient in Internet Research and proficient in MS Office Applications (Word, Excel and Power Point)
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