Personal Information
Organization / Workplace
Tijuana Area, Mexico Mexico
Occupation
Workforce Management Analyst
Industry
Finance / Banking / Insurance
About
Implemented effective administrative tracking, analytical and trending procedures to support the unit's goals.
Generated and created impact summaries of the day's events on service levels and performance.
Analyzed and determined call volume patterns to manage work shifts.
Maintained and managed workforce management system and integrity of workforce data.
Scheduled all transaction based work and special events for optimal service levels.
Generated and created daily, weekly and monthly statistics.
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