Team Lead with 8 years of experience in Service Industry, specializing Service Management
* ITIL庐 V3 Expert
* Hands on experience in Process Management, Project Management as well as in implementing ITIL best practices
* Rich experience in managing Small & Mid-sized Projects
* Experienced professional in Client Engagement
* In Depth knowledge in Business Excellence for developing Procedures, Service Standards, Business Cases & Operational Policies
* Possess Excellent Interpersonal & Organizational Skills with Leadership Qualities
Specialties: Process Consultation
* Service Delivery
* Project Management
* Client Engagement & Vendor Management
* Migrations & Transitioning
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