Personal Information
Organization / Workplace
New Delhi Area, India India
Occupation
Tech Lead & Solution Specialists | Contact Center & CIM Solutions - at Ameyo
Industry
Technology / Software / Internet
About
I'm seasoned professional with 6 years of rich experience in Telecommunication, Contact Center & CRM solutions, in providing Support, Service Delivery, Project Delivery & Management. Currently working as Technical Project Lead and Solutions Specialist in Drishti-soft Solutions Pvt Ltd, Gurgaon.
Highlights:
• Expertise in Requirement Elicitation, Requirement gathering.
• Extensive experience with process modelling using UML comprising of Use Cases, Sequence diagrams, Activity Diagrams, Data flow diagrams, designing user interfaces, carried out a Project Feasibility Study, Gap Analysis, Risk Analysis.
• Extensively worked in creating Test Procedures, Test plans, Test cases and reviewin...
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