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Think Global, Act Local: Global Payments Strategies for Digital Businesses

Vindicia
Vindicia

Think global, act local is easier said than done when running a digital business across borders. This webinar discusses the pitfalls of accepting international payments, explains whats working across different business models and industries, and shares insights and trends in global payments. Also, learn how the right billing solution can help mitigate challenges associated with processing these payments.

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Think Global, Act Local Global Payments Strategies for Digital Businesses Nathan Salisbury Global Market Director, Gaming GlobalCollect Ron Buchanan Sales Director, North America GlobalCollect
Agenda Payment method diversity for increased conversion Global payments - a complex market Challenges with accepting global payments Insights and trends in payment processing Optimization strategies for global payments Partnership with Vindicia & capabilities
3 Global payment method diversity Credit Cards Local Cards Real-time bank transfers Bank transfer Direct debit eWallets Cash payments Prepaid methods Checks
Global payments: localization and complexities Amsterdam Headquarter in Hoofddorp Covers Europe, Russia, Middle East and Africa Singapore Opened in Q1 2008 Covers APAC region Buenos Aires Opened in January2010 Covers Latin America San Francisco Opened in Q1 2003 Covers North America
Payment complexities Highly varied payment product preferences by region Fragmented network of providers Hundreds of payment types Multiple merchant acquiring and banking relationships Complex regulatory backdrop Multiple currencies Integration complexity Technical upgrade management 5
GlobalCollect & Vindicia payment consolidation An unrivaled local payment method portfolio Multiple global acquirers 180+ currencies Consultancy and support for optimizing your global payments Business Intelligence, FX Management Bank independent Full service payment provider Consolidated reporting, and dispute handling Proven technology tools for ongoing fraud management and prevention. 6 CLIENT Bank Transfers Global Collect Direct Debits Card Acquirers Fraud Screening eWallets Cash Real-time Bank Transfers Prepaid Bill payment Checks Invoicing
Life Cycle of the Payment Process 7
Alternative payment method useage: gaming Payment method usage in gaming top 20 countries GC gaming 2012
Payment Methods |All Platforms | GC portfolio 9 Frequency Amount All Platforms Payment Methods Transaction volume and value (flow) | Q3 2012
Payment Methods |Gaming | GC Portfolio | Q3 2012 10 P2P F2P* MMO games - Payment methods transaction volume and value (flow) | Q3 2012 Frequency Amount * Free to play models (incl. F2P Subs, F2P Virtual Currencies, Item Selling, Extensions/Extra levels)
Cross screen monetization|Card on file is key 11 Source: Newzoo 2012 22% of US gamers (2012) play on all four screens 21% of EU gamers (2012) play on all four screens Gamers increasingly playing on multiple screens Recurring/Card on file capabilities decrease payment friction One click payments Free to play models changing dynamics of recurring payments Shift to payment products supporting recurring
Global payment optimization strategies Increase revenues by offering more payment options Offer customers their local preferred payment method = higher conversions local acquiring channels generally outperform international channels Accept funds in the local currency = increased conversion rates Localize and optimize for increased card authorization rates Multiple acquiring channels connected and fully managed by GlobalCollect on your own MIDs Accurately track success rates per acquirer/country/currency and optimize GC manages acquirer routing preferences based Seamless retries on soft declines/tech failures on secondary card acquirer Decrease Costs with operational efficiencies Connect via Vindicia and consolidate reporting across all payment types Remove time consuming global acquirer and payment product legal/contractual work Benefit from economies of scale with sharp pricing across the payment product portfolio Seamless integration and expedited boarding process Vindicia is a fully integrated partner Setup of acquirer contracts (tri-partite), MID and TID allocation and the entire operational setup managed by GlobalCollect 12
Multi acquirer card authorization benchmarking & data Digital goods card processing optimization data Track local vs international acquirer uplift Functional monitoring Benchmarking and trend analysis 13 0.6 0.65 0.7 0.75 0.8 0.85 0.9 0.95 1 MC Top 6 Benchmark - SEP 18/OCT 18 AU CA DE FR GB US 0.5 0.55 0.6 0.65 0.7 0.75 0.8 0.85 0.9 0.95 1 Visa Top 6 Benchmark SEP 18/OCT 18 AU CA FR GB DE US
Who is GlobalCollect Global bank independent payment service provider 17+ years of experience Supports multiple global card acquiring channels Connects wide range of popular global alternative payment products Manages payment operations reporting/reconcilliation/remittance Long term clients and numerous strategic partners including Vindicia +400 tier-one customers with 40% digital/gaming client portfolio
Simplifying global payments - Vindicia & GlobalCollect 15 Global payments industry is incredibly complex Maintaining multiple connections to card acquirers and alternative payment products involves heavy technical and operational resource investment Vindicia Partnership with GlobalCollect has been in operation since 2010 Your connection to Vindicia can enable GlobalCollects international payment platform Access the industry leading global payment platform with GlobalCollect via Vindicia
16 Thank you, any questions ? Ron Buchanan Sales Director, North America T. +1 415.658.5214 E.Ron.buchanan@globalcollectusa.com Nathan Salisbury Global Market Director Gaming T. +31 625 061 803 E.nathan.salisbury@globalcollect.com
Additional Questions? Email us: webinar@vindicia.com Visit us: Blog: vindicia.com/blog Community: community.vindicia.com Twitter: @Vindicia Website: www.vindicia.com

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Think Global, Act Local: Global Payments Strategies for Digital Businesses

  • 1. Think Global, Act Local Global Payments Strategies for Digital Businesses Nathan Salisbury Global Market Director, Gaming GlobalCollect Ron Buchanan Sales Director, North America GlobalCollect
  • 2. Agenda Payment method diversity for increased conversion Global payments - a complex market Challenges with accepting global payments Insights and trends in payment processing Optimization strategies for global payments Partnership with Vindicia & capabilities
  • 3. 3 Global payment method diversity Credit Cards Local Cards Real-time bank transfers Bank transfer Direct debit eWallets Cash payments Prepaid methods Checks
  • 4. Global payments: localization and complexities Amsterdam Headquarter in Hoofddorp Covers Europe, Russia, Middle East and Africa Singapore Opened in Q1 2008 Covers APAC region Buenos Aires Opened in January2010 Covers Latin America San Francisco Opened in Q1 2003 Covers North America
  • 5. Payment complexities Highly varied payment product preferences by region Fragmented network of providers Hundreds of payment types Multiple merchant acquiring and banking relationships Complex regulatory backdrop Multiple currencies Integration complexity Technical upgrade management 5
  • 6. GlobalCollect & Vindicia payment consolidation An unrivaled local payment method portfolio Multiple global acquirers 180+ currencies Consultancy and support for optimizing your global payments Business Intelligence, FX Management Bank independent Full service payment provider Consolidated reporting, and dispute handling Proven technology tools for ongoing fraud management and prevention. 6 CLIENT Bank Transfers Global Collect Direct Debits Card Acquirers Fraud Screening eWallets Cash Real-time Bank Transfers Prepaid Bill payment Checks Invoicing
  • 7. Life Cycle of the Payment Process 7
  • 8. Alternative payment method useage: gaming Payment method usage in gaming top 20 countries GC gaming 2012
  • 9. Payment Methods |All Platforms | GC portfolio 9 Frequency Amount All Platforms Payment Methods Transaction volume and value (flow) | Q3 2012
  • 10. Payment Methods |Gaming | GC Portfolio | Q3 2012 10 P2P F2P* MMO games - Payment methods transaction volume and value (flow) | Q3 2012 Frequency Amount * Free to play models (incl. F2P Subs, F2P Virtual Currencies, Item Selling, Extensions/Extra levels)
  • 11. Cross screen monetization|Card on file is key 11 Source: Newzoo 2012 22% of US gamers (2012) play on all four screens 21% of EU gamers (2012) play on all four screens Gamers increasingly playing on multiple screens Recurring/Card on file capabilities decrease payment friction One click payments Free to play models changing dynamics of recurring payments Shift to payment products supporting recurring
  • 12. Global payment optimization strategies Increase revenues by offering more payment options Offer customers their local preferred payment method = higher conversions local acquiring channels generally outperform international channels Accept funds in the local currency = increased conversion rates Localize and optimize for increased card authorization rates Multiple acquiring channels connected and fully managed by GlobalCollect on your own MIDs Accurately track success rates per acquirer/country/currency and optimize GC manages acquirer routing preferences based Seamless retries on soft declines/tech failures on secondary card acquirer Decrease Costs with operational efficiencies Connect via Vindicia and consolidate reporting across all payment types Remove time consuming global acquirer and payment product legal/contractual work Benefit from economies of scale with sharp pricing across the payment product portfolio Seamless integration and expedited boarding process Vindicia is a fully integrated partner Setup of acquirer contracts (tri-partite), MID and TID allocation and the entire operational setup managed by GlobalCollect 12
  • 13. Multi acquirer card authorization benchmarking & data Digital goods card processing optimization data Track local vs international acquirer uplift Functional monitoring Benchmarking and trend analysis 13 0.6 0.65 0.7 0.75 0.8 0.85 0.9 0.95 1 MC Top 6 Benchmark - SEP 18/OCT 18 AU CA DE FR GB US 0.5 0.55 0.6 0.65 0.7 0.75 0.8 0.85 0.9 0.95 1 Visa Top 6 Benchmark SEP 18/OCT 18 AU CA FR GB DE US
  • 14. Who is GlobalCollect Global bank independent payment service provider 17+ years of experience Supports multiple global card acquiring channels Connects wide range of popular global alternative payment products Manages payment operations reporting/reconcilliation/remittance Long term clients and numerous strategic partners including Vindicia +400 tier-one customers with 40% digital/gaming client portfolio
  • 15. Simplifying global payments - Vindicia & GlobalCollect 15 Global payments industry is incredibly complex Maintaining multiple connections to card acquirers and alternative payment products involves heavy technical and operational resource investment Vindicia Partnership with GlobalCollect has been in operation since 2010 Your connection to Vindicia can enable GlobalCollects international payment platform Access the industry leading global payment platform with GlobalCollect via Vindicia
  • 16. 16 Thank you, any questions ? Ron Buchanan Sales Director, North America T. +1 415.658.5214 E.Ron.buchanan@globalcollectusa.com Nathan Salisbury Global Market Director Gaming T. +31 625 061 803 E.nathan.salisbury@globalcollect.com
  • 17. Additional Questions? Email us: webinar@vindicia.com Visit us: Blog: vindicia.com/blog Community: community.vindicia.com Twitter: @Vindicia Website: www.vindicia.com