Personal Information
Organization / Workplace
Kenya Kenya
Occupation
Chief Customer Officer
Industry
Technology / Software / Internet
About
1: +18 years of experience spread across IT Service Delivery, Service Management, Client Relationship, Revenue Assurance & Mgmt. and People Mgmt.
2: Management of business to business programs generating outstanding customer experience, customer partnership and revenue growth
3: Experience includes management of complex solutions like, Customer Service Portfolio build, End to End Infra Managed Services, Cloud Services Build, IT Operations Center, Security Operations Center etc. ï‚§
4: Hands on experience in implementing & managing ITIL / LEAN / ISO 9K / ISO 20K / ISO 27K
5: Structuring Customer engagement based on models like, SLAs, CAPEX to OPEX, Revenue Shared
6: Expertise in end-to-en...
Contact Details
Users following Vinish Shah