More than 5 year of experience in telecommunication sector.
Working as 2nd level assurance Engineer (intelligent network) . handling O&M of prepaid charging system for Bharti India. provides technical support for nodes like SDP, MINSAT, ECMS, AIR, CRS, CCN, IVR and VS etc.
Working on Sun Solaris and LINUX Operating System.
Providing software support using Oracle SQL, PL/SQL.
Handling critical, major and minor issues arising in Ericsson prepaid system and provide solution within SLA.
Work on regular customer complaints and requestes like call dispute, recharge related problems, wrong charging etc.
Manager day to day maintenance of all IN nodes.
Manage provisioning of IN.
Ensure the perfor...
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