• Achieving Unit Revenue Goals, Productivity enhancement and Quality
output improvement.
• Talent Retention – Attrition Analysis & Control.
• Training and development SPOC for Customer service and Sales teams.
• Review process & project deliverables for completeness, quality and compliance with established project standards.
• Attend meetings and conference room pilots to validate and identify areas of concern.
• Socialize the new processes and work of the project and processes.
• Provide an additional level of testing to support the project.
• Initial approval or recommendation of scope changes.
• Ensure cross-team communication and collaboration.
• Identify cros...