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transformation practicegtp golden peacock awards gpa business process excellence institute of chartered accountants of sri lanka ic international federation of accountants ifac the confederation of asian and pacific accountants economic environment clients fluctuating foreign exchange huge backlogs cost-effectiveness customer-focused product profitability six sigma analysis relationship survey technology optimization reduced compliance costs mid-term cancellation out-underwrite quote conversion medical regimen medical billing energy-efficient eco-friendly insightful analytics cross-selling analytics expenditure analytic models average transaction customer value leverage analytics technical architecture agent empowerment ivr new call handling processes invoice reconciliation exception management generating bandwidth global economic crisis radical downsizing budget employee benefit research institute ebri pension benefit guarantee corporation pbgc health care coverage customer 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transformation risks bpu model claims bill savings target billing management debt recoveries passenger revenue uplift outward billing transform revenue protection reducing costs interline billing uplift & traffic processing invoice to pay requisition process transaction controls procure to pay lifestyle preferences optimize revenue b2b transaction frequency bpu taxation systems environment maturity customer acquisition financial planner supplier payments osp captive shared services build-operate-transfer billing and invoicing cash and collections payment reconciliation ordertocash procuretopay financial close management finance tuesday invoice management cash flow forecasting einvoicing otc transportation and logistics future banking ifrs transport iaas api acquisition time paas bpo services idc everest research research and analysis online chat order to cash business india aviation infographics governance ota online travel agencies automated re-booking passenger. intelligent civil 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insurance quotes insurance seekers f&a processes vendor management systems third party offshore centers world shipping council supplier self service portal dynamic discount management capital optimization invoice settlement working capital solutions life insurers underwriting call critical illness storage solutions vmware ito crisis management measures crisis volcanic claims leakage insuranceservicesoutsourcing accidental claims shared resources cloud-based solutions software- as-a-service wns-harvard business publishing the leadership series the management series leadership direct world hrd congress process excellence social change agent award bpo excellence award prospective buyers insurance selling process six sigma programs pollution under control e- waste life time value outsourcing solutions customer demands sales and marketing effectiveness retail sales physical store online retail merchandizing strategy purchase behavior fao strategy strategic processes management skills learning and development leadership skills training programs customer relations life insurance products banking & financial services banking & financial servicese re-energize your company complaints in call centercall center ways to handle complain offering high education oppurtunities education oppurtunities wns creates education oppurtunities wns employees career building leadership training language training skills graduate courses education fair post graduate courses institutions learning academy opportunities for employees re-inventing the cfo cfo survey managing by numberscfo financial managers quality of interviewing cfo regulator product category extension apple ipod product extension consumer insightscategory brand extension financial supply chain airlines custoemr service twitter for marketing mistakes cyber safe cyber safety corporate awards business drivers in companies it dataanalysis business development competition market price back office economic downturn deloitte survey proactive customer service online travel agents ota customer behaviour phocuswright report travel and leesure online brand image outsouring airlines on facebook and twitter individual capabilities human resource salary cut data secrurities coporate governance model reinventing the ceo cfo regulator of risk client engagement cfos cfo a regulator of risk cfo survey report risk and complianc auditors and directors performance insghts frontline of business employees roles and responsibilities consumer satisfaction steve jobs consumers need digital music players product category consumer wants products in the market product manager strategist health care service proveders strategy address ghost-broking suspicious claims detect fronting scrutinizing debit fraud hedging service foreign exchange treasury services financial advising re-invoicing fx hedging gdp inflation merchandising sales volume competitiveness grocery market appoints chairman bod eric herr board of directors 2009 term loan third voluntary cash flows sharing research knowledge enterprise loyalty san nas virtualization storage digital data offshore associates sales strategy retail industry travel demand airline-supplier cost effective insurance sector management analysis elasticity models cost models better policies processing engine benchmark backlogs data-gathering pre-underwriting strategic outsourcing cost pressures talent churn operating model consumerism technology obsession fte conversion rates sales conversion undetected fraud investigation auto insurer detect fraud insurance fraud scarce resources home entertainment cpg companies digital entertainment movie business deg dvd sales dvd retail trends incentive trips eco friendly pcard incumbency rationalization vendor curse survival lifetime campaigns value capital requirement europe resources charter opportunity trillions banks borrowers cash mti erp optimization underwriting process buying mechanism scarcity actuaries reinsurance transition outsoucing acquisition deal merging countries competitive dimensions clustering disaster resource catastrophe continuity plan planning losses suite media employees company analysis internet product updates e-marketing price comparisons united-continental customer solutions peak matrix offshore outsourcing fao market everest dsci week 2010 cyber cyber security safety communication oracle e-business award control risk mitigating issue strategy sessions selling c-level air freight grounding delays cancellations dot 3-hour rule response awareness engage nielsen