Contact with the end user, handling of incidents or failures in both hardware and software, coordination of facilities-movements and changes of IT elements. Configuration of Cisco VOIP phones or Avaya, Active Directory management, inventory management, application support and Microsoft Windows 7, 8.1 and 10 services and Apple (IPhone, IPad), printer configuration, preventive and corrective maintenance of computer equipment , Support for video conferencing equipment , Software Development in Laravel Framework and Vue .js , Backlog management , , KPI analysis and metrics reporting.
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