Identified revenue growth opportunities and process improvements across multinational Sales, Marketing, Ancillary and Call Centre teams for a major Australian airline. Managed a digital customer experience project and assisted the subject matter experts in the realization of the business benefits
Developed a business case for a major New Zealand logistics company. Led the analysis of the IT capital and operational costs, 5 year financial benefit forecasts, net present value analysis and scenarios analysis, which resulted in detailed prioritised project options and benefit scenarios for board review and approval
Implemented a CRM solution for a major Australian clothing retailer using ...
