翱辫别谤补フォーラムを利用しよう！
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2015/08/22 Opera 20 周年 夏祭り in Osaka で発表した資料です
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翱辫别谤补フォーラムを利用しよう！
- 2. 目的 Operaのフォーラムで投稿していて思うことを紹介 ? 自己紹介 ? Operaとの出会い ? 問題が発生したときは何をする？ 2
- 3. 自己紹介 ? yasu0796 ? 1991年生まれ ? 鳥取県生まれ?兵庫県在住 ? 大学院生 ? http://blog.oyasu.info/ ? 在宅ブラウザ評論家 – Opera stable / beta / developer – Vivaldi – Google Chrome / Canary (開発版) – Firefox 3
- 4. Operaとの出会い ? PC USER（2006年休刊） ? Windowsオンラインソフトの世界で 「Opera 6.x」を知る ? 当時の自宅：ISDN – 動作が早い！？ – ダウンロード中断OK！？ → メインのブラウザ 4
- 7. 問題に気づいたときは何をする？ ? ツイッターに投稿 ? Opera bug report wizard で送信 ? Opera blogにコメントを書く ? フォーラムに投稿 7
- 8. 問題に気づいたときは何をする？ ? ツイッターに投稿 ? Opera bug report wizard で送信 ? Opera blogにコメントを書く ? フォーラムに投稿 8
- 11. 余談：Google Help on Social ? Twitterに投稿された製品に関する質問に回答 ? 現時点で Chrome / Gmail / Inbox が中心 ? 「Gmail おかしい」とツイートすると返信が来るかも!? ? ハッシュタグ #gHelp ? エキスパートはGoogleにエスカレーションが可能 11
- 12. 不具合に気づいたときは何をする？ ? ツイッターに投稿 ? Opera bug report wizard で送信 ? Opera blogにコメントを書く ? フォーラムに投稿 12
- 13. Opera bug report wizard ? What kind of problem is this? ? Where is the problem? ? Brief summary of the problem encountered: ? What URL triggers this bug, if any? ? Describe in 3 steps or more how to reproduce this bug: ? What do you expect to happen? ? What actually happens? 13
- 14. Opera bug report wizard ? エンジニアに直接届く ? 英語で書かないと読まれない ? 直ったかは分からない（自分でリリースノートを確認） ? 日本人にはハードルが高い 14
- 15. 不具合に気づいたときは何をする？ ? ツイッターに投稿 ? Opera bug report wizard で送信 ? Opera blogにコメントを書く ? フォーラムに投稿 15
- 16. Opera blog ? 英語 ? 記事毎（リリース 毎）に分かれるので 問題が見つけにくい 16
- 17. 不具合に気づいたときは何をする？ ? ツイッターに投稿 ? Opera bug report wizard で送信 ? Opera blogにコメントを書く ? フォーラムに投稿 17
- 19. フォーラム ? Operaアカウントで利用可能 ? 誰かが他の環境で発生するか確認してくれる （特に同エンジンのChromeで発生するかは重要） ? 日本語で書いても誰かが英語で報告してくれる ? 直ったら誰かが教えてくれる ? 限られた人しか投稿していない 19 参加者が増えユーザー同士で問題解決できる仕組みを！
- 20. フォーラムへの要望 ? 検索機能が貧弱 – 日本語の検索ができない – 検索結果ページ内の検索ボックスで検索できない – Google 検索埋め込んだ方が利便性向上？ ○○ site:https://forums.opera.com/discussion/ ? 編集方法が分かりにくい – 説明が英語 – 行末に半角スペースを2回入力しないと改行不可 – これに気づかず今月まで<br />で改行していた ? RSS – ディスカッションだけでなくコメントも欲しい 20
- 21. まとめ ? （?-`）.?oO（自分が言わなくても解決するだろう） → 思っているだけではダメ ? がんばって英語でBug Report送信したから気が済んだ → 同じ問題に気づいた誰かがまた苦労する → 報告したらフォーラムにも書いてほしい ? 番外編：UserAgentをChromeに変更で直る不具合は サービス事業者へ → Gmailで日本語添付ファイル名が文字化けする問題 （4月Operaフォーラム 6月Gmailフォーラム 7月解決） 21 参加者が増えユーザー同士で問題解決できる仕組みを！