Diagnosing network problems, collecting IT usage stats, making recommendations for improving the company's IT systems and carrying out routine configuration and installation of IT solutions.
Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.
Help employees with some of their more basic computer needs, like setting up new users and managing back-up, security and passwords.
Maintain all local software and hardware licensing to ensure conformance.
Support in workflow evaluation and improvement.
Support determination of local and customer needs.
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