Exceptional levels of success attained in defining, developing and embedding customer service visions and values and rolling them out across contact centre operations. Combines a passion for service excellence with a keen eye for business development by working collaboratively with key stakeholders and providing clients with world-class products and services. An individual with a proven ability to lead, coach and develop others, excellent influencing skills and the ability to interact with any level within an organization. An over achiever with an ambitious nature and a proven history within Call Center management, who can link financial levers to the net impact of the customer experi...
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