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Kolkata Area, India India

Trainer at Samsung Mobile Device

Telecom / Mobile

• Preparing and conducting technical training programs though out the East as well as Bangladesh,Srilanka • Developing training materials & classroom agendas and conducting training programs in accordance with business needs • Spearheading product/service operations and executing various techniques for improving the process operations along with cost effectiveness • Managing various levels / sizes of team across multiple locations for successful process operations and developing procedures, service standards & knowledge transfer processes for business excellence • Implementing process management initiatives across multiple functions/ business areas to ensure effectiveness, thereby resul...