Personal Information
Organization / Workplace
Uganda Uganda
Occupation
Customer Service Representative
Industry
Telecom / Mobile
About
Ensure customers receive excellent customer service
.
Receiving and responding to customer inquiries /complaints via the telephone and other media.
Providing timely, accurate and helpful advice and information to customers.
Making customer call backs when required with regard to provision, complaints, general enquiries and faults.
Generating reports for activities and work schedules.
Encourage, lead and motivate team members in handling change, building trust, and partnership.
Perform timely performance evaluations, as well as appropriate disciplinary actions.
Evaluate communication skills and technical knowledge to provide a satisfactory customer care deliverance
Accurately per...
Contact Details