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Personal Information
Organization / Workplace
United Arab Emirates United Arab Emirates
Occupation
COO at Akhtaboot
Industry
Technology / Software / Internet
About
Accomplished BPO, customer experience and contact center management professional with extensive experience driving organizational change to transform effectiveness of inbound/outbound, email, text, and social media interactions across multiple sites. Expert at analyzing teams and center performance to identify improvement opportunities. Skilled problem solver and critical change agent; proficient at devising innovative policy, best practice, and technology solutions to propel productivity, profitability, and service levels. Competencies include: - Strategic Planning - Team Leadership - Reporting & Analytics - Technology Integration - Workforce Optimization - Training & Mentoring - ...
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