IT Manager having over 15 years of experience in telecommunication, data center, banking, and financial services. Has extensive knowledge in IT service management (ITIL methodology); developing, optimizing and implementing of operational processes; managing of large implementation and infrastructure projects; has excellent technical background about IT systems, networks and technologies. Experienced in managing teams of specialists in several countries - including systems and servers administrators, network administrators, IT service desks, customer service desks, developers, project managers and quality managers. Strongly focused on increasing internal business satisfaction and make IT orga
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