Member of TeleTech鈥檚 Global CSS (Customer Strategy Services) leadership team responsible for EMEA CMT practice planning, administration, thought-leadership and business development
Member of the firm鈥檚 Operating Committee with wide ranging responsibilities in firm leadership and decision making (policies and procedures, budgeting, marketing/PR, and recruitment and training)
Responsible for directing several key accounts/client relationships, business development and overall project delivery. In 2014 he has directed two large engagement in 2 markets:
- Prepaid product portfolio and tariff revamp engagement
- Prepaid/postpaid CVM program (tariffs and campaign operations)
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