Progressive experience in IT Service Management in Service Delivery & Service Support. (Infra & Apps) in service and captive units, managing multiple outsourced partners and 3rd party vendors from business side.
* IT Service Management, Offshore / Onsite IT Service Delivery, 24X7 NOC / Global Service Desk, Technology Support, Vendor and Contract Management, IT Outsourcing, Account Management, ITIL Process Management, People Management, Service Level Management, Service Contract Management.
Domains:
鈥� Banking and Financial Services (BFSI)
鈥� Telecom
鈥� Media and Entertainment (Gaming)
鈥� Food and Beverages
鈥� Pharmaceuticals
Certifications
- HDI - Support Center Manager
~ PMP - PMI
- ...
Contact Details
Tags
itilproblem managementrcakpifixproactive problem managementworkaroundrimsremote infrstructure managementroot cause analysisincident managementerror controlincidentpriorityseverityerroritsmchronologykey performance indicatorsimitil incident managementservice supportservice deskkra
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