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Egypt Egypt

Scheduling and Forecast Analyst at Teleperformance Egypt

Telecom / Mobile

I have more than 8 years of experience in customer services and management by working directly with people in diverse professional settings. Since 2008 I am working in Contact Center industry and during my career, I gained experience in the operation , management and workforce department where I develop the management concept by scientific tools knowledge and recognized approaches. My leadership skills were developed and have allowed me to spontaneously interact with ethnic diverse population and all age groups, from the pleasant customer to the irate one, and been strengthened by official and non official training to be able to manage employees starting from monitoring the queue ending b...