Personal Information
Organization / Workplace
London, United Kingdom United Kingdom
Occupation
Director, Principal Experience Consultant
Industry
Technology / Software / Internet
Website
About
I am passionate about helping companies transform their business to do better for their customers and employees, and achieve real business impact by doing so.
I have experience of designing VoC feedback programs (NPS, CSAT methodologies, etc.), mapping and redesigning customer journeys, leveraging technology solutions effectively, turning insights into business solutions, designing CX strategy, developing new products, as well as overall driving customer-centric culture.
I have worked with companies from various industries enabling me to leverage cross-industry learnings and best practices, as well as apply industry specific expertise.
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