I have focused my work career towards the IT services industry with heavy emphasis on the technical aspect. I have had the chance to work in environments with large operation volume (Call centres of 200+ members) and with small specialized service desk teams. Also, I have experience working with teams distributed in several places around the world. I鈥檓 proficient in gathering data and developing and deploying solutions based on the analysis to accommodate an organisation鈥檚 needs.
I prefer to work with small and highly specialized teams as well as taking projects off the ground until estabilization.
ITIL V3 Foundations, OSA and SOA certified.
Specialties: Service Management, Service D...
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