ºÝºÝߣ

Selangor, Malaysia Malaysia

Change Management | Operational Excellence | Lean Six Sigma | Process Improvement | Customer Experience |

Apparel / Fashion

A total of 14 years of working experience with 7 years of strong experience in leadership roles together with 3 solid years of Operational Excellence Consulting; working with business owners, C level executives and directors to bring out the best in their organization. Specialties include continuous improvement, customer centric initiative, building processes based on customer experience, building a customer centric culture. Held a diverse portfolio of responsibilities; ranging from enhancing customer experience, lowering operational costs, improving productivity, complaint management, development of SOP, SLA & KPI establishments, training small groups on the principles on Lean & Six Si...