A total of 14 years of working experience with 7 years of strong experience in leadership roles together with 3 solid years of Operational Excellence Consulting; working with business owners, C level executives and directors to bring out the best in their organization.
Specialties include continuous improvement, customer centric initiative, building processes based on customer experience, building a customer centric culture. Held a diverse portfolio of responsibilities; ranging from enhancing customer experience, lowering operational costs, improving productivity, complaint management, development of SOP, SLA & KPI establishments, training small groups on the principles on Lean & Six Si...
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