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user experience customer experience mobile interactive installations marketing sensors adobe user experience design ux loyalty alex bogusky advocacy awareness adoption baked-in business model customer engagement advertising displays campaigns m-commerce strategy engagement planning brian solis adobe max context-aware multi-screen ubiquity ubiquitous user interface context social crm acquisition minority report contextual installations digital ipad ecosystem cx design virtual shopping netflix branding retail ar 13th lab augmented reality kickstarter crowdfunding service design adobe device central wireframing concept design multi-user systems prototyping creative suite