# Good knowledge and broad experience in all aspects of International BPO & Call Centers-(Voice & Non-voice), Inbound & Outbound Campaigns
# In-depth understanding of KPO Industry
# Brief overview about Recruitment industry(RPO)
# Experience in Lead Generation & Appointment fixings for various global process / companies for IT & NON- IT.
a) I have worked with Vodafone Essar for more than 2 & half years as a Customer Service Representative and was promoted as a Senior Customer Representative. I've also taken the responsibility of handling the new team and was responsible for giving them the training and updates regarding the process. During the tenure I was promoted from prepaid to postpa...