Personal Information
Organization / Workplace
Brussels, Brabant Belgium
Occupation
Customer Experience Architect
Industry
Consulting / Advisory
Website
About
I help companies upgrade their customer, employee and shareholder reality.
Over the past three decades I have had the privilege to see my team's work impact over half a billion customers world wide.
Today, my start Customerfit helps experience professionals make the world a more customer friendly place.
With a team of expert associates, I also architect transformative and profitable customer, employee and shareholder experiences. Yes, I consider architecting to be a verb.
Feel free to get in touch for a virtual coffee. I always like to meet new people.
Contact Details
Tags
marketing
innovation
retail
advertising
customer-centricity
customer
strategy
nps
alain thys
horizon
centricity
media
futurelab
customer experience
net promoter score
2.0
web
digital
product design
agency
agencies
trends
demographics
employee experience
romania
market
forecast
employee engagement
office
design
orthodoxy
history
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marketing and advertising
fmcg
storytelling
transmedia
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communication
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fred reichheld
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Presentations
(18)Likes
(21)Design in Tech Report 2018
John Maeda
鈥�
7 years ago
狠狠撸s That Rock
狠狠撸s That Rock
鈥�
13 years ago
A Mon Boss
鈥�
11 years ago
20 things about SUE Amsterdam
SUE Amsterdam
鈥�
13 years ago
[EN] scenarios for the future of social media
Orange
鈥�
12 years ago
THE PIXEL LAB 2010: Monique de Haas of Dondersteen Media - Social Media & Audience Engagement Design
power to the pixel
鈥�
14 years ago
"From social gimmicks to social business. Storytelling in the social age." for PromaxBDA
Polle de Maagt
鈥�
13 years ago
Storytelling to storys鈧琹ling
Tribal Impact
鈥�
14 years ago
Getting started in Transmedia Storytelling
Robert Pratten
鈥�
14 years ago
The Science of Social Media
Dan Zarrella
鈥�
14 years ago
2010 Customer Experience Impact Report
RightNow Technologies
鈥�
14 years ago
Shopping Reinvented: Next Generation Apparel Retailing
Escalate Retail is now part of RedPrairie
鈥�
14 years ago
Creating Start-Up Success
Alexander Osterwalder
鈥�
14 years ago
Experience Design + The Digital Agency (Phizzpop version)
David Armano
鈥�
17 years ago
Mass Media vs. User-Generated Content
Gustavo Machado
鈥�
17 years ago
Serendipity 2.0: Missing Third Places of Learning
Teemu Arina
鈥�
17 years ago
A Prescription for Marketers
David Armano
鈥�
17 years ago
Death by PowerPoint
Alexei Kapterev
鈥�
17 years ago
Innovation and Strategic Growth
Idris Mootee
鈥�
18 years ago
Conversation by Design
David Armano
鈥�
18 years ago
Emerging Media's Impact on the Customer Experience
David Armano
鈥�
18 years ago
Personal Information
Organization / Workplace
Brussels, Brabant Belgium
Occupation
Customer Experience Architect
Industry
Consulting / Advisory
Website
About
I help companies upgrade their customer, employee and shareholder reality.
Over the past three decades I have had the privilege to see my team's work impact over half a billion customers world wide.
Today, my start Customerfit helps experience professionals make the world a more customer friendly place.
With a team of expert associates, I also architect transformative and profitable customer, employee and shareholder experiences. Yes, I consider architecting to be a verb.
Feel free to get in touch for a virtual coffee. I always like to meet new people.
Tags
marketing
innovation
retail
advertising
customer-centricity
customer
strategy
nps
alain thys
horizon
centricity
media
futurelab
customer experience
net promoter score
2.0
web
digital
product design
agency
agencies
trends
demographics
employee experience
romania
market
forecast
employee engagement
office
design
orthodoxy
history
sales promotions
marketing and advertising
fmcg
storytelling
transmedia
television
transmission control protocol
communication
profitability
fred reichheld
people
service
sales
3d printing
relevance
reputation
engagement
See more