Highly experienced in all aspects of software process management and improvement, business improvement, quality management and organisational change management, with over 10 years experience with IDEAL, SW-CMM and ISO 9000, and over six years with CMMI and Six Sigma, in addition to 10 years software engineering and project management experience. Led numerous improvement initiatives at local and European levels with target organisations of between 500 and 12,000 people, and been a key player on many global strategic and tactical working groups, including Global Quality Management, Object and Component Engineering and Organisational Change Management, and Service Management with ITIL. Has ...