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Gurgaon, India India

Consultant-Performance Analysis

Technology / Software / Internet

I have been primarily responsible for driving global quality standards across multiple geographies within the organization and achievement of SLAs (Service Level Agreements) for clients across India and Philippines by using best practices, systems, tools and processes that demonstrate high performance including training, execution & continuous monitoring of sustained results. Also Responsible for leading a team of Managers across various locations in India and instrumental in defining the strategy, communication plan, training, execution, monitoring & auditing of COPC deployment across various clients within the organization, defining the Continuous Improvement framework & methodology an...