Base Customization : Business Partners, Business Partner Relationship, BP roles, Number ranges and Field Groupings, Organizational Model, Creation of Division, Distribution channel and tuple, Organizational Data Determination, Maintaining the Categories and Hierarchies for Products, Creating Product attributes and Set types, Partner processing, Actions determination, Date profile, Status Management, Text Determination.
Interaction Centre: Configuration of Account Identification, Fact sheet, Account Overview, Interaction History, Agent Inbox, ERMS, BCM Integration with IC (Voice and E-Mail), IVR integration with IC through Web Services
Sales: Lead management, Opportunity management, set...
We鈥檝e updated our privacy policy so that we are compliant with changing global privacy regulations and to provide you with insight into the limited ways in which we use your data.
You can read the details below. By accepting, you agree to the updated privacy policy.
