Deputy Manager - IT Infrastructure Monitoring at Vodafone Shared Services India
Industry
Telecom / Mobile
About
Prince2 and ITIL v3 certified Customer-focused business and IT professional having 12+ years of experiences in strategy, Program/Project Management. Managing a large team of professionals, spread over India and Globally. Proven abilities to plan and execute transformational solutions across industry domains.
Very good knowledge of ITSM, Service Management, Service Assurance, IT infrastructure, Service Desk Roll outs, Automation, Orchestrations, Business Process Performance Monitoring, CMDB
Specialties: Service transition and Service delivery management, Competency building, continual service improvement, people management, cost/budget management
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