鈥� Responsible of Handling day to day customer鈥檚 complains from the ISP service and handle trouble tickets escalated to the 2nd line to check the problem with the maintenance team if still exist to check in CO(Central Office)
鈥� Provide training and guidance to new Technical team members and Maintain close cooperation with Customer care team also Responsible for overall team performance .
鈥� Escalate repair problems to technical manager and Perform other duties as assigned by the director.
鈥� Provide DSL, frame-relay , leased lines , Email and in person technical support to customers
鈥� Monitoring uplinks and servers and Core Network Devices
* work on NOC tools and the Netw...
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