- Deep understanding about Microsoft Exchange, Outlook, Lync, Sharepoint
- Understanding about servers hardware management and general data center operational
- Understanding about general network infrastructure
- Understanding about virtualization
- Provide any technical document for support issues
- Provide support(by email(24 x 7), telephone(office hour)) to customers (to meet SLA)
- Provide technical support to internal Office
- Work with other team members to expand knowledge of products and services
- assist Sales and Customer Care with technical operations, and work with internal departments to ensure customer satisfaction
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