Extensive experience in operational management roles in BT & O2, strategic consulting with Arthur D Little (ADL) and as CEO of an ADL backed speech applications start up have given me a broad view & insights into the changing business and customer landscape and the new challenges these raise for business leaders.
Emerging social trends & increased levels of individualisation are changing the ways customers purchase and award their loyalty. As a result facing businesses and organisations are under pressure to meet this new challenge while many historical certainties, assumptions & market strengths are less or no longer relevant.
New technologies, the faster dissemination and acquisition ...
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