Personal Information
Organization / Workplace
New Delhi Area, India India
Occupation
Head Operations at Om Innovation Call Services
Industry
Technology / Software / Internet
About
Executive Overview: A strong Quality-Driven Manager offering over 13 years of proven expertise and experience in Customer Service Industry. Hands-on experience in setting up and managing multiple-process Operation streams in challenging startup environment. Expertise in adapting to meet business needs, structured course delivery and continual process improvement to increase quality of service delivery.
Skills Synopsis: All aspects of Operations Handling, Ensuring Service Levels are achieved, Taking care of P&L of respective process, Customer Satisfaction. Demonstrated ability to identify, select and recruit support staff and building team to suit Business objectives. Active participation...
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