I鈥檓 working as Senior Analyst on BlackBerry Technical Services being engaged for highly complex, low volume consultation and escalations because of my highly competence, and expert knowledge of technologies, protocols and platforms. After each engagement, I participate in a comprehensive root cause analysis for the purpose of identifying opportunities and implementing solutions to reduce future risk, identifying and validating escalations to software development support if needed
At BlackBerry, I鈥檝e held support, pre-sales and sales functions, working closely with different internal departments (Product Management, Marketing, Sales, PR, Support), carriers in Spain, Portugal, Cyprus ...
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