Personal Information
Organization / Workplace
Gurgaon, India India
Occupation
CRM, Analytics & Alliances at Bata India Ltd.
Industry
NGO / Public Service
About
A Prince2 Practitioner certified Customer Service professional with over 12 years of experience in multi-channel Service Excellence models, technical expertise in CRM & Customer Service functions, Non-Banking Financial Operations, BPO activities and Social Media marketing.
Conceptualised and established CRM & Loyalty Business vertical and exceeded business goals within the 1st year.
Monitoring the processes, delivery & quality norms to achieve operational efficiency and customer delight.
Exhibit strong leadership, problem solving & technical skills coupled with confident decision making resulting in better financial performance with lower operational costs and high customer satisf...
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