鈥rofessional experience of 20 years in the areas of information technology, working and growing in the industries of Consumer Goods and Foods.
鈥anagement and Implementation of governing processes and methodologies of management of IT services (PMI, CMMi, ITIL), including the definition of strategies focused on process and quality improvement and cost reduction of IT solutions.
鈥oaching, development, training and management of multifunctional and functional teams;
鈥egotiation and management of service and operational level agreements (SLA, OLA) of support, maintenance and development teams of IT for multinational companies with offices in Latin America, Europe and USA.
鈥anagement of ...
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