I have been played many roles in my journey in this company. I worked in different modules and different product versions in this role as given below :
DSU and TMU
LMS (7.x and 8.x versions)
ROD [SAAS model of LMS]
And the other major role that i played in SumTotal is to be a part of assigning works to the engineers in the global Support team located worldwide [Global Incident Routing. This includes validation, processing, triage, routing decision points and assignment].
This role gave me to be part of testing Salesforce CRM, Extranet site.
To prepare Product White papers, Paper Presentations and Knowledge based articles/documents.Also been part of Training to new hires or colleagues o...
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