• Dealing with high value customer's queries by telephone or email. Ensuring that a customer’s problem is brought to a satisfactory conclusion.
• Management of internal and external customer information
• Performance Management
• Involved in developing a customer service policy.
• Collecting and analysing data to monitor the level of customer service.
• Completing all administrative tasks and updating records.
• Occasionally having to work in the company call centre.
• Maximizing every sales enquiry.